Booking
The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner or the Agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
Cleaning
The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK Holiday cottages is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.
Number of People using Holiday Accommodation
The Owner permits the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Agent or Owner. Extra charges may be applicable if the number of Guests differs from the number on the booking.
Arrival/Departure
The properties (unless otherwise stated in the property details) are available for occupation from 17.00pm on the first day of the holiday and must be vacated by 9.00am on the last day of your stay.
Cancellation or Changes by the Guest
Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund will be offered unless we can refill those dates..
It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets
Unfortunately we don’t allow pets in our cottages this is due to having Deer in the grounds of the hall and they do venture in the cottage gardens.
Guest Responsibility
The supervision of children, babies, and any adults requiring care remains the responsibility of the Guest at all times.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft
Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs. In the instance of damage the Agency reserves the right to reimburse the Owner automatically via the payment method provided at booking.
Nuisance
Guests should not cause nuisance or annoyance to occupants of any nearby property.
If, in the opinion of the Agent/Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Agent/Owner as discharged and the Agent/Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.
Access
Guests must allow reasonable access to the property by the Agent/Owner for maintenance given reasonable notice.
Complaints
If you have any complaints concerning the property or service received by own Salhouse hall cottages please inform the owner immediately (within 24 hours) allowing the complaint to be corrected at the earliest opportunity. The tenant should always raise any complaints with the owner during their stay, as we cannot properly investigate any complaints made at a later time. Please check that the cleanliness of the cottage is to your satisfaction on arrival as cleaning complaints can only be responded to if notified within 2 hours of arrival. Whilst we make every effort to ensure that your stay is to your utmost satisfaction, we cannot accept responsibility for noise or nuisance caused by neighbouring properties including unsociable occupants, village events or building works where this is out of the direct control of salhouse hall but we will make every effort to mitigate these where we can. Some of our properties are in a rural country area. Tenants must expect the presence of rabbits, pigeons, pheasants, insects and such like, the noise/smell of machinery tending to adjacent land and the occasional inherent noise/smell of rural agriculture/livestock. There is little that can be done to resolve such nuisance/inconvenience and must be accepted by Tenants as an inherent part of rural life. Our properties are constantly being improved by our owners so we cannot guarantee that furnishings, decoration and facilities will be exactly as per the photos or specification on our website/literature.
Liability
The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.
The maximum liability accepted by the Owner will be the total cost of the holiday as paid by the Guest to the owner. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners
The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the Agent nor the Owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Agent will make every possible effort to secure alternative accommodation if required.
No Smoking
Salhouse hall cottages has a No Smoking policy within properties.
Broadband
We offer free wireless internet access. The availability of this service is entirely dependent on the supplier and cannot be guaranteed by the owner. Events entirely out of the control can cause failure and therefore in the event of failure, neither the agent or the owners can be held responsible and will not be liable to make compensation payments.
Force Majeure
The Agent or Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Waiver
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous
The Guest agrees that the contract with the Owner is made at the Owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
Fireworks
We don’t allow fireworks this is due to the wildlife in the grounds of the hall.